Incomplete Application Letter

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The Incomplete Application Letter facility allows you to quickly generate a form letter to applicants who have failed to provide all the necessary documentation with their application.

To use the Incomplete Application Letter facility you need to be an SRO user (NSW jurisdiction only) with a user role of Process or Jurisdiction Administrator.

To generate an Incomplete Application Letter:

1. Open the application in the Modify Application form (Incomplete Application Letters may only be created for applications with a status of 'Pending' and a status reason of 'Application Entered' or 'Incomplete Application').
2. Click on the Incomplete Application Letter button.
3. Select the required template in the Letter Template field. There are two templates to choose from, depending on whether the application was lodged using the old application form or the new application form.
4. Enter your contact details in the Officer Name and Contact Number fields. These details will be printed in the finished letter.
5. Select all incomplete items from the application by clicking in the check boxes. You may also enter additional explanatory text into the text box below each item.
6. Click Create Letter. A new browser window will open, with a 'File Download' dialog box, prompting you to Open or Save the letter. Click Open. The new letter will open in Microsoft Word.

When you have created the letter you can:

• Edit the letter if required.
• Print the letter by selecting Print from the File menu.
• Save the letter by selecting Save from the File menu. You can save the letter in HTML format or as a Word document.
• Close the window containing the letter by clicking the Close (X) button at the top right of the window, or by selecting Close from the File menu.

To return to the Modify Application form, click the Close button.