User Roles

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A user can have one or more user roles, which control their access to FHOG. They can also have different combinations of roles in different jurisdictions: for example, a State Revenue Officer may have Administrator access in WA, but only View Only in Tasmania.

A Revenue Office (RO) user:

• can display any application in any jurisdiction
• may be able to process all applications within their jurisdiction
• are not restricted by their financial institution.

A Financial Institution (FI) user:

• can display only applications created within their financial institution in a jurisdiction they can access
• may be able to process an application created within their financial institution in a jurisdiction they can access.

Note: Not all roles are available to both types of user.

Role	Description	RO	FI
Automatic Recommend	Applications entered by a user with this role are automatically recommended for approval if they pass the eligibility test.
Broker	Create but not modify applications, and display only applications created by their user ID.
Compliance	Search and display application and applicant details, and process applications for compliance only.
File Transfer	Upload and download payment and other files.
FI Support	Maintain user details for users from their own Financial Institution only.
Jurisdiction Administrator	Perform all functions, display all information, and override a Rejected application.
Objections	Record objections and appeals, and find and display applications and applicant details.
Process	Create, modify and search for applications and applicants. Applications must be recommended by a supervisor, unless they also have the Automatic Approve role selected. Note: A Process user in a Processing Centre does not see Match messages or Reject messages.
Supervisor	View all information except objections and appeals, and recommend applications for payment if they were entered by a Process user.
Support	Maintain user and financial institution details. They have no access to applications.
User Support	Maintain user details. May not alter user roles or view applications.
View Only	Search and display application and applicant details.
Funds Recovery	Allows users to recover paid funds.
Session Management	Allows users to terminate users currently logged into the FHOG system.