Add Payment Failure Reason

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This web page lets you manually record the reason a payment has failed.

This web page lets you enter payment details for a FHOG application. This page is used only when payment details (which are usually inserted automatically) need to be adjusted due to payment changes actioned in a Revenue Office’s related systems.

1. Enter a description of why the payment failed.
2. Click Save. The Modify Application page is displayed.

The application’s status is changed from Paid to Approved, with a status reason of Payment Failed.

Note: Because the application is no longer in Paid status, the Add Payment Failure Reason option no longer appears on the Modify Application page.